Product & DIY Process

  1. Q: What is included in a DIY tote bag kit?
    A: Each kit comes with pre-cut PU leather pieces, sewing materials, hardware, and step-by-step instructions.

  2. Q: Do I need prior sewing experience to use the kit?
    A: No. Our kits are designed for beginners and hobbyists, with easy-to-follow guides.

  3. Q: How long does it take to finish one bag?
    A: On average, it takes 2–4 hours depending on your skill level.

  4. Q: What tools do I need?
    A: All essential tools are included in the kit. You only need basic household items like scissors.

  5. Q: What materials are the bags made from?
    A: Our kits use high-quality PU leather and durable hardware for a stylish, long-lasting tote.

  6. Q: Are the bags washable?
    A: PU leather is not machine washable. Simply wipe with a damp cloth to clean.

  7. Q: Can I customize the color or size of the tote bag?
    A: Currently, each kit comes in pre-selected sizes and colors. New variations will be added soon.

  8. Q: Are these kits suitable for kids?
    A: Yes, with adult supervision. We recommend them for ages 12 and above.

  9. Q: Do you provide video tutorials?
    A: Yes. Each kit includes a link to an online video guide for easier learning.

  10. Q: Can I reuse the kit tools for other projects?
    A: Yes. The included tools are reusable for future DIY crafts.

Ordering & Payments

  1. Q: How do I place an order?
    A: Simply add your chosen kit to cart, proceed to checkout, and complete payment.

  2. Q: What payment methods do you accept?
    A: We accept major credit/debit cards, PayPal, and other secure payment options.

  3. Q: Is my payment information secure?
    A: Yes. Payments are processed via encrypted and PCI-compliant systems.

  4. Q: Can I use multiple coupons in one order?
    A: No. Only one coupon code can be applied per order.

  5. Q: Can I modify my order after purchase?
    A: Please contact us within 12 hours. If the order hasn’t shipped, we can assist with changes.

  6. Q: Will I be charged sales tax?
    A: Sales tax is calculated based on your shipping address during checkout.

  7. Q: Do you offer gift cards?
    A: Not at the moment, but we are planning to launch them soon.

Shipping & Delivery

  1. Q: Where do you ship?
    A: We currently ship to all U.S. states. International shipping will be available soon.

  2. Q: How much is shipping?
    A: Orders over $70 qualify for free shipping. Orders under $70 have a $4.99 fee.

  3. Q: How long does delivery take?
    A: Handling time is 1–2 business days, with transit taking 3–12 business days.

  4. Q: How can I track my order?
    A: You’ll receive a confirmation email with tracking details once your order ships.

  5. Q: Do you ship to P.O. Boxes?
    A: Yes, we can ship to P.O. Boxes within the United States.

  6. Q: What if my order hasn’t arrived?
    A: Please check your tracking details first. If delayed, contact our support team for help.

Returns, Exchanges & Refunds

    1. Q: Can I cancel my order?
      A: Orders not yet shipped can be canceled by contacting support.

    2. Q: What is your return policy?
      A: You may return items within 30 days in like-new condition. Buyer pays return shipping unless defective.

    3. Q: Do you cover return shipping costs?
      A: If the item is defective or damaged, we cover round-trip costs. Otherwise, buyers pay for returns.

    4. Q: How do I start a return?
      A: Contact our customer service team to receive the correct return warehouse address.

    5. Q: How long does it take to get a refund?
      A: Refunds are usually processed within 10 business days after the return is received.

    6. Q: What if my kit arrives damaged?
      A: Please send us photos of the damaged product. We will send a replacement at no extra cost.

    7. Q: Is there a warranty?
      A: Yes. Our warranty covers manufacturing defects but not misuse, normal wear, or water exposure.